You can request the cancellation of your order by contacting us through the channels provided. We will make every effort to comply with your cancellation request, but if your order is already being processed or has been dispatched it will not be possible to cancel it.

Although we make every effort to comply with your cancellation request, we cannot guarantee that it will be processed in time, so please understand if it is not possible to cancel.
If cancellation is not possible, please refuse the order. The refund will be made when the return of your order is finalised, at no extra cost to the customer.

ATTENTION: the request for cancellation and return at no extra cost (if it is our responsibility) is only valid for shipments within the European Union. If the order is being sent outside the European Union (non-EU), please note the return costs shown in the ‘Returns (Outside the European Union)’ tab.


You can return one or more products/articles that you have received within 14 days of receiving the order, as long as the products are intact, sealed, complete and in their original packaging. The packaging of the product/item must not be damaged, altered or scratched.

To make a return, please contact our Customer Service team or e-mail , indicating the order number, a copy of the invoice, a photograph of the product in question and a description of the problem. Once you have made contact, you will be given all the information you need to proceed with your exchange or return.

Important: Under no circumstances send the items without prior contact as they will not be received.

Note 1: Shipping costs to our address are borne by the customer, except in cases where the reason for the return or exchange is attributable to us or the carrier.

Note 2: The exchange or refund will only be made after checking the condition of the product(s)/item(s).


Pharmabiz, Lda.
Rua Cristovão Rodrigues Acenheiro, 1ª
1300-150 Lisbon


– Products purchased at Outlet cannot be returned.
– A pack made up of several products/articles can only be returned in its entirety.
– In the case of incomplete or damaged products/articles, products without their original packaging and/or labelling, or products/articles showing signs of use, returns will not be accepted.
– If we receive a product/item in any of the aforementioned conditions or with the transport service label (waybill) placed directly on the respective product/item packaging, the customer will lose the right to a refund.

NOTE: If you have received a product/item that has been exchanged or is in poor condition, please contact us immediately so that we can provide you with a solution. Please do not throw anything away before contacting us. If you throw the products/articles away, we will not be able to collect them or refund you.


The products/articles available on our website are composed of ingredients (according to the formulas presented) that are legal at the time of leaving our warehouse, however these ingredients may not be legal in the country of destination chosen for delivery. It is the customer’s sole responsibility to check the legality of these ingredients with the relevant authorities before confirming the order through our website.

Pharmabiz, Lda. is not responsible for any product that has been ordered by the customer and subsequently subjected to any form of legal or tax procedure, restriction or confiscation by the customs authorities of the destination country.

Pharmabiz, Lda. cannot at all times be fully aware of the customs laws and regulations in force in all countries around the world due to the ever-changing nature of these laws and regulations. Therefore, any request for payment of additional fees, documentation or confiscation of the order will always be the responsibility of the customer.

In the case of non-EU shipments, if your order is returned to us, all delivery and return costs will be borne by the customer. These costs will be deducted from the refund due to the customer (where applicable).

In certain countries, if delivery is not possible due to reasons beyond the control of Pharmabiz, Lda. or the transport service (for example, an incorrect or incomplete address), the parcel may be destroyed by the transport service, which means that no refund is applicable.

As soon as any returned parcel arrives at our premises, it will be inspected in order to determine whether the products have been tampered with or damaged during transit. The customer will be contacted via our Customer Service with the necessary refund information. The refund will correspond to the total value of the order minus all transport costs and all return fees that may have been charged by the customs authorities. If any of the products/articles have been tampered with or are damaged, the costs of these products/articles will also be deducted from the amount to be refunded.

No refund will be made for any parcel returned after 6 (six) months from the date of dispatch, regardless of who is responsible for the return (the customer or the customs authorities).

If an order is confiscated or lost by customs and is not returned to us, Pharmabiz, Lda. will not be able to reimburse you. In these circumstances, which we regret, we apologise and hope that more precise information on customs restrictions in the country of destination can be obtained.


Pharmabiz, Lda. will make the refund within a maximum of 7 working days from the day the item arrives at the warehouse.

If payment is made by credit card, the refund will be issued to the account associated with the credit card that was used for the original payment, and it will appear on the customer’s next bank statement.

If the payment was made via PayPal, the refund payment will be made to the relevant PayPal account and will be available immediately.

For all other means of payment, the refund will be made by Bank Transfer, so we will ask you for the necessary details of the account to which you wish to receive the refund.

If you prefer, you can also choose to be refunded via a shop credit, regardless of the original payment method used. This credit will remain in your account without any expiry date for use


Refunds by bank transfer are free of charge for customers within the European Union and with a Euro account.



The refund currency will be in Euros (the same currency in which the original payment was made). Therefore, if your local currency is different, there may be positive or negative exchange rate variations compared to the amount you paid at the time. All exchange rate variations will be the sole responsibility of the customer.


In the case of a non-EU refund (outside the European Union), or in a currency other than the Euro, all costs arising from the transaction, including bank transfer fees, will be the responsibility of the customer.